FAQ: Things You Should Know

We have taken many precautions to insure that shopping with us is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our Web site when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information. We do not sell or exchange any consumer’s information with any other company or organizations.

We currently accept Visa and MasterCard.

Yes. You can order by phone, or send your order through our secure fax or email. We will need your credit card number, verification code on the back of your card, and the postal/zip code for the billing address. Please also provide us with a shipping address (if different than billing address). We can not ship to a P.O. Box.

Yes. Once your order has been placed, you will receive confirmation of your order by email.

Returns will be accepted within 14 days of delivery for online store credit or exchange only. We only allow credit and exchange with receipt and the item in its original intact packaging. All credited returns or exchanges must be in original, unused condition. Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the purchaser. Damage claims on shipped items must be made within 48 hours of package arrival time. Please be sure to inspect your merchandise immediately upon arrival. There are NO RETURNS nor CANCELLATIONS on: PRE-ORDERS, SPECIAL ORDERS, CUSTOM ORDERS, SALE ITEMS, DISCOUNTED CODE PURCHASES, GLASSWARE, BOOKS, WEARABLES. These items are considered FINAL SALE. We will not accept any returns without prior notice. To obtain return authorization from us, you should include the following information in the email:

Subject field: Return Please include Order number, Name, Postal/Zip code, and Reason.

Please be sure your package is fully insured and prepaid. Our credit is valid for one year from the date of issue. Thereafter, unused credit is forfeited.

We do our best to keep most items in stock. Lead time for items that are not in stock are generally displayed in the item description online.

We use UPS ground and Canada post for most shipping. Customers are responsible for duty, taxes, and any other government charges.

Local: for customers in City of Vancouver area, we offer you FREE shipping or free delivery depends on the items (limited time only, opening special). : )

Canada: purchases of $150.00 or more (before taxes and after if any discount) are eligible for FREE shipping*. Purchases under $150.00 (before taxes and after if any discount) will be charged a flat shipping of $20.00*.

USA: purchases of $200.00 or more (after if any discount) are eligible for FREE shipping*. Purchases under $200.00 (after if any discount) will be charged flat shipping of $30.00*.

International: We value International customers just as much as everyone else, therefore, a quote of shipping charge will be sent by email to you after we receive your tentative order. You will shop as usual with desired items placed in shopping cart, with detail information of your shipping address (postal code is important) and credit card information. Your order will not be processed at this point. A shipping quote will be sent to you by email and we will then process your order after we receive your email confirmation*.

*Items which are over-size and over-weight require extra shipping charges. Such notice will be listed in the item description area. Free shipping will not be applied in this case except for local Vancouver orders. You may email us the item name(s) and postal/zip code, we will reply with an accurate shipping cost. If you wish to have your package shipped sooner, faster services are available with extra shipping charges. All prices on this website are in Canadian Dollars.

Then please email us your desired purchases with your postal/zip code and country, we will reply with a shipping cost for you.

In stock items will generally be shipped within 2 business days. Depends on how far you are from us-- within Canada, you should receive your order between 3-8 business days from the date of shipping. For USA, it will take 11-14 business days from the date of shipping; Hawaii and Puerto Rico will take longer. Items not in stock will take more time to ship and the lead time should be indicated in the item description area.

Yes. Faster shipping options are available with extra shipping charges. All listed options will be shown during check out.

Yes, if you would provide us with an alternate shipping address which is within our shipping zone.

Within B.C.—GST and PST are required

Within Canada (outside of B.C.)—GST is required only

Outside of Canada—no taxes, but purchaser pays for and duty and local government fees, etc.

Yes! We love to do gift wrapping—for free! Please specify that you would like a gift to be wrapped at the time you place your order. There is a box for special instructions provided. We will print your message on a card which will be included with the package.

Not at this moment. We are looking into some gift card programs in order to serve you better in the future. Please check back for more information.

You will not be able to use the old gift certificate online. Please email us with your full name, gift certificate number, amount, and the items you wish to order. We will then enter the order for you.

The “Yippee” card was handed out to our loyal customers when we were moving out of the physical store location—just a token to say Thank You. We have extended the expiration date to October 31st, 2008, it is only redeemable once per person. If you have trouble using the code, please send us an email with your full name and info.

We have done our best to answer most questions and surely any suggestions are welcome. If there is anything else you would like help with please contact us and we will try to answer your questions as soon as possible.